FAQ’s
What is the status of my order?
Once your order is placed, you will receive a confirmation email with your order details. After your order has been shipped, we will send you another email containing your tracking information. You can also check the status of your order anytime by logging into your account and visiting the Order History section.
Can I change my order?
Yes, changes can be made only if your order has not yet been processed for shipping. If you need to update your order, please contact our support team as soon as possible through our Contact Us page or via Live Chat.
Do you accept returns?
Returns & Exchanges
Yes, we accept returns and exchanges under the following conditions:
The item was purchased from our online store.
The item is unused, unworn, and in its original condition.
The original packaging, labels, and tags are included.
The return or exchange request is submitted within 7 days of receiving your order.
To request a return or exchange, please contact our support team through our Contact Us page or Live Chat. Our team will review your request and respond as quickly as possible.
How do I cancel my order?
Orders may be canceled within 72 hours of purchase, provided production has not already begun.
After 72 hours, orders cannot be canceled because processing or production may have already started. If you placed the wrong order, please contact us immediately within the 72-hour window, and we will do our best to assist you.
How do I track my order?
Once your order has been shipped, you will receive an email and, where available, a text message containing your tracking information. Simply click the tracking link provided to view the latest delivery updates.
Can I change my delivery address after placing an order?
Yes, if your order has not yet been shipped, we can update your delivery address. Please contact our support team as soon as possible through our Contact Us page.
Is it safe to use my credit or debit card on your website?
Absolutely. Your payment security is our priority.
All credit and debit card transactions are processed through trusted third-party payment providers that comply with PCI DSS (Payment Card Industry Data Security Standard) requirements. Your payment information is encrypted using industry-standard security technology to ensure it remains safe and secure.
If you have any additional questions, please contact our customer support team. We are always happy to help.